S
theStaccDev Raman's phone · SMS
Thu 12 Nov · 9:05 am
New 2-star review on Google from J. Ortiz:
I haven't replied. Meera from our team will call you before noon to agree what to say.9:05 am
"Quote took a week to arrive."
I haven't replied. Meera from our team will call you before noon to agree what to say.9:05 am
A draft to read before the call. This is not posted:
Thank you for the feedback. A week is too long to wait for a quote, and we're sorry. Please call us at the office so we can make it right.
9:05 amYES post it9:12 am
I'll hold it for the call. Meera will go through it with you, and it's posted once you both agree on the words. If you'd rather call now, reply HUMAN.9:12 am
ok. it was the week tina was out9:14 am
Thanks, I've passed that to Meera.9:14 am
Behind the scenesPrivate path
No auto-reply below 4 stars. Even Dev's YES by text doesn't post it; a person agrees the words first (R20).
Thread opened in Meera's inbox with the review, the draft and Dev's note "the week Tina was out". Call due before noon.
Example of a future moment. Today in the mock is Wed 11 Nov; this review arrives Thu 12 Nov.